Título:HUMANkobelg322022-07-11T15:45:00Z2022-07-11T15:45:00Z2022-07-11T15:47:00Z11296016282135381920416<data data-version="3" zotero-version="4.0.29.16"><session id="kckZVyGM"/><style id="http://www.zotero.org/styles/apa" locale="es-ES" hasBibliography="1" bibliographyStyleHasBeenSet="1"/><prefs><pref name="fieldType" value="Field"/><pref name="storeReferences" value="true"/><pref name="automaticJournalAbbreviations" value="true"/><pref name="noteType" value=""/></prefs></data>System of quality management actions of methodological work of the Volleyball coach from Las TunasSistema de acciones de gestión de la calidad del trabajo metodológico del entrenador de Voleibol de Las TunasCarlos Rafael Rodríguez-Marchán1, José Baltazar Céspedes-Paredes2, Nallibys Moreno-Basulto3________________________________________________________________________1Lic. Profesor Asistente. Dirección Provincial de Deportes Las Tunas. Cuba. marchanr@ult.co.cu 2Dr. C. Profesor Titular. Universidad de Oriente. Santiago de Cuba, Cuba. cespedesp@uo.co.cu 3M. Sc. Profesor Asistente. Universidad de Oriente. Santiago de Cuba, Cuba. basultom@uo.co.cuDate of reception: September 14, 2021.Date of acceptation: November 22, 2021.__________________________________________________________________ABSTRACTThe research provides the conception of a system of methodological actions that satisfy the preparation needs of Volleyball coaches to raise the quality of the methodological work based on principles and standards of Quality Management. Various methods and techniques were used that made it possible to establish from the bibliographic review the contextual and theoretical framework based on the principles of the standards for Quality Management ISO 9000: 2000, it was possible to diagnose the current state of that type of work in the context of the study, determine the structure and content assumed by the system and evaluate its design and implementation in practice.Keywords: Quality management; Quality; Methodological work; System of actionsRESUMENLa investigación aporta la concepción de un sistema de acciones metodológicas que satisfacen las necesidades de preparación de los entrenadores de Voleibol para elevar la calidad del trabajo metodológico basadas en principios y normas de Gestión de la Calidad. 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KKACiiigAooooAKKKKACquu/8gS8/wCuL/8AoJoopMqHxI/EH/gpr/yNmo/77fzr4A0//kaV/wB/ +tFFfl2a/wC8fM/u/wAP/wDkUR/wn6jf8El/+Rs0r/rov86/YEdBRRX2+Rf7ufy34rf8jh+gUUUV 7Z+ZBRRRQAUUUUAFFFFABRRRQAUUUUAFFFFABRRRQAUUUUAFFFFABRRRQAUUUUAFFFFABRRRQAUU UUAFFFFABRRRQAUUUUAFFFFABRRRQAUUUUAFFFFABRRRQAUUUUAFFFFABRRRQAUUUUAFFFFABRRR QB//2R== Journal Physical Culture and Sports of Guantanamo ISSN: 2519-9455RNPS: 2286Vol.11, No.20 (2021)Published online on: November 28, 2021famadeportes.cug.co.cu__________________________________________________________________Vol. 11, No.20 (2021) RNPS: 2286Palabras clave: Actividad física; Círculos de abuelos; Grupos gestores comunitarios; Promoción de la actividad físicaINTRODUCTIONThe search for quality in sports organizations currently represents one of the most important trends to distinguish a successful organization from others that remain average, since those that want to be competitive must apply the requirements to achieve it in their management.Quality-oriented management in a sports organization must take into account a series of key aspects, such as:Assume the satisfaction of all interest groups, especially users and workers as the main axes of the improvement process and encourage the organization to join in a continuous improvement process on its way to excellence. According to Dorado & Gallardo (2005), to ensure that these key aspects are carried out, it is necessary to take into account the eight basic principles of quality management proposed by the ISO standards.The ISO standards are applicable to any organization in any economic, industrial, educational and sports sector that seeks to improve the provision of services and customer care with the intention of their full satisfaction. ISO requests that the necessary resources to operate with quality be determined because in this way it will be more likely to achieve customer satisfaction, for them it is necessary to manage the provision of resources, infrastructure, work environment and human resources.The quality defined from the ISO 9000 norm in which they are declared as a set of pre-established and systematic actions necessary to give adequate confidence that a product or service will satisfy the given requirements regarding quality. The ISO 9000 concept, established by the International Organization for Standardization (ISO) designates a set of standards on quality and ongoing quality management.Quality management focuses not only on the quality of a product, service or customer satisfaction, but also on the means to obtain it. Therefore, quality management uses quality assurance and process control to achieve more consistent quality.The eight basic principles of quality management proposed by the ISO standards are the following: 1) Organization focused on customers.2) Leadership.3) Staff Commitment4) System approach.5) Process approach.6) Decision based on facts.7) Continuous improvement.8) Relationship of mutual benefit with suppliers.Tschohl (2001), highlights as a key point to achieve a good quality focused on the client: commitment on the part of the management, this prerequisite is crucial for the success of a service quality improvement program. Consequently, with the above, it can be affirmed that when reference is made to methodological work as a way to raise the preparation of the sports coach, the methodological work must be framed in the context of professional improvement (Sánchez, 2016; Zilberstein & Valdes, 1998). Therefore, it is appropriate to explain what is understood as professional improvement of the sports coach within the postgraduate education system in Cuba.According to Añorga (1996) and Bertalanffy (1993), improvement is nothing more than actions directed at labor resources with the purpose of updating and improving current and/or prospective professional performance, addressing insufficiencies in training or complete knowledge and skills not previously acquired and necessary for performance. Process that develops in an organized and systemic way.Of course, the previously expressed idea shows that the elevation of the professional's competence and performance (Álvarez, 1999), provide a response to the teacher's own needs in the teaching activity they carry out (Rodríguez, 2016), and the changes taking place in the country's educational system (Martínez & Hernández, 2016). Thus, the sports coach uses his own pedagogical practice as a constant element of self-improvement. For this reason, it is proposed that it has a differentiated character, and guarantees knowledge of the problems that arise in the teaching-educational process, in addition to its solution, application and validation pathways (Peña, 2017).In the conditions of the research that is presented, professional improvement is assumed as that continuous process through which it is sought to broaden and strengthen the cultural horizon of the coach and qualitatively enrich his pedagogical practice and the domain of his field of knowledge, through the development of theoretical and practical activities of different order from which the systematization and transformation of their representations is possible (Crosby, 1992; Jaya & Quizhpe, 2017).When dealing with the issue of improvement, some authors have referred to the combination of various factors, and especially to attention to the contexts of their own practice (Pérez, 2016), the integrated work of the different centers to achieve the specific objectives according to the needs and development perspectives of teachers for professional and human improvement (Berges, 2003; Lombana, 2005).The objective of this study is to develop a system of actions aimed at improving quality management in the methodological work of Volleyball coaches in the province of Las Tunas.DEVELOPMENTThe population under study is made up of 10 high-performance coaches, taking into account, in addition, the criteria of the chair of this sport, the technical head of the Provincial Commission, as well as the commissioner of this sport to issue their criteria on the quality of the methodological work carried out by the trainers and the possibilities of practical implementation of the proposal.The foregoing allows a total of 13 to be determined as a data-producing sample, using probabilistic purposive sampling.The system of reference actions has an open character due to its essential interaction with the sports sector and is structured by two subsystems, according to the period of time of its realization and that at the same time include internal and external actions depending on the executive instances that They manage the quality of the processes that intervene in the methodological preparation of the coaches.Short-term actionsInternal actions.Action: Develop theoretical-methodological seminars.Thematic axes that are suggested:The provincial strategy for the preparation and improvement of Volleyball coaches.Theoretical-practical foundations on methodological work.Basic ideas exposed by different authors on quality management and methodological work.The values contained in the principles of Quality Management that can influence the obtaining of professional skills according to the needs of the territory and of contemporary Volleyball.The legal political documents that govern the methodological work in INDER and especially aimed at high performance sports. Responsible: head of the Provincial Technical Commission and Provincial Volleyball Commissioner.Estimated compliance date: Monthly.This action is the priority, it indicates the need to maximize that path of methodological preparation, promoting the deepening of the theoretical elements for their implementation in training.Developing seminars, workshops and theoretical-methodological training has the didactic mission of favoring the preparation of coaches. It depends on the groups of professors, directors of the center and provincial commission, to take advantage of the experience of the most experienced professors. The action can be extended to all high-performance coaches; In this activity, the principle of full access and of an integrating nature based on the priorities in quality management in methodological work stand out. All of the above favors continuous, comprehensive and pertinent improvement, thus complying with another principle of the ISO 9000:2000 norms.Action: Stimulate self-preparation.Thematic axes that are suggested:Develop the habit of reading scientific materials.Study on new contemporary trends in Volleyball sports training; fundamentals of teaching and team management.Materials, articles, strategies and guidelines related to the preparation and improvement of coaches.Responsible: Teachers.Estimated completion date: Permanent.This action is based on the motivation that the coach must show regarding the information required to responsibly assume the subsequent transmission of knowledge in the development of the training units; this presupposes the self-management of learning, in such an endeavor the teacher must manage his own strategy for improvement.External Actions:Action: Giving of specialized updating conferences on the prevailing situation in the management of the quality of the methodological work of the province and the organism.Thematic axes that are suggested:Status of quality management of current methodological work in the country and the province.Priorities, objectives and problems in managing the quality of the methodological work of the high-performance sports coach to meet the demands of Volleyball.Economic situation of the organization to contribute to managing the quality of the methodological work of high-performance coaches.Prevention of manifestations of indiscipline that affect the welfare and satisfaction of athletes as a result of poor quality in the management, planning and teaching of sports training. Responsible: Management group Estimated compliance date: Monthly.This activity is the second priority, a consequence of continuous improvement; It is promoted by speakers with specialized topics that favor the cognitive enrichment of each coach, their comprehensive and relevant training, about national and specific problems of the organization and the province, to achieve effectiveness, full access must be guaranteed for all motivated coaches. to learn.Action: Carry out training in the organisms.Thematic axes that are suggested:Teachers must receive training, in a period of one to three months at the EIDE once a week, which allows them to have a vision of:Las prioridades del organismo respecto a las competencias profesionales que debe distinguir a un entrenador del alto rendimiento.The expertise to articulate theory, practice and scientific research, validate its pedagogical praxis and redesign it based on the psychopedagogical characteristics of its athletes and the sports context.How to know how to harmonize what is instructive, what is educational and what is affective-motivational, while being the bearer of universal values?The style and methods of team management.Responsible: Coordinating Group.Estimated completion date: QuarterlyThis training allows the participation, with full access, of all teachers, based on motivation, to deepen theoretically and practically in their methodological training, based on a greater knowledge of the organizations to which the school responds, in the training of its human resources. The permanence in the organizations between one to three months responds to the flexible principle, in accordance with the potentialities and conditions of the branch schools and the organizations.This action consolidates knowledge to be able to incorporate Quality Management in methodological work into preparation in each training activity; At the same time, it strengthens the methodological knowledge of the coaches, ensuring a greater impact on the process of Quality Management in the methodological work of Volleyball coaches.Action: Exchange of experience.Thematic axes that are suggested:What is common and what is different about how to act in certain situations.Make comparisons of how to carry out the methodological preparations in different specialties.Persons in charge: Directors of INDER.Estimated completion date: Semi-annualThis exchange can be developed in the same sport or between different sports modalities, with this the continuous, integral and pertinent improvement of the participants is achieved, where they converge in age, preparation and experience of dissimilar coaches, this contributes to their multiple development, by exchanging and debating heterogeneous organizational forms and training components, all in the effort to achieve comprehensive and flexible training.Action: Develop workshops.Thematic axes that are suggested:• Implementation of the Main Master Strategy.• Impact of training.• Diagnosis of Learning Needs.Responsible: Provincial Commissioner.Estimated compliance date: Monthly.The workshop promotes the integration of knowledge on the topic addressed, which contributes to the general preparation for coaches and managers who intervene in the process of preparing and overcoming cadres and reserves; the debate generated impregnates the flexible nature of the way in which the action is conceived, at the same time that it integrates knowledge as the final result of the reflective act, favoring the relevance of individual improvement, as those interested in the matter participate in them.Medium-term actionsExternal Actions:Action: Realization of diplomas designed according to the needs of the trainers.Action: Development of postgraduate courses designed according to the needs of the coaches and the programs they teach.Thematic axes that are suggested:• Quality management in sports training• Didactics applied to sport, components of the class.• Pedagogy Applied to Sport.• Management methods and styles.• Contemporary trends in sports training.• Dosage of loads in sports training.• Components of the methodological work.• Methodological work as a fundamental component in the sports training process.Responsible: Provincial Technical Commission.Estimated completion date: Annual.It is aimed at providing teachers with the necessary information that allows a better interpretation of the realities of the quality of methodological work and the imprint of improving professional skills to influence the necessary resources to obtain better sports results.CONCLUSIONSAs a result of the application of the system of actions, it was possible to observe greater integration of the ISO 9001 principles in the methodological processes that are taught to high performance sports, as well as synergies in the processes of training professional skills in 88.3% of the trainers.Similarly, greater mastery was observed in the tools used for methodological preparation in high performance in 76.6 of the processes. It was also stated that Volleyball coaches and directors feel a link between the actions for quality management of the methodological process, with the sport strategy.In addition, the technical force of the sport is aware of their contribution in the acquisition and implementation of their preparation and professional self-preparation, important for the development of the organization in which they work and of sporting success.BIBLIOGRAPHIC REFERENCESÁlvarez Zayas, C. (1999). La escuela en la vida. La Habana: Pruebo y Educación.Añorga, J.N., & Valcarcel, H. (1996). Aproximaciones Metodológicas al Diseño Curricular de Maestrías y Doctorados: hacia una propuesta avanzada. La Habana: ISP Enrique José Varona.Berges, J. M. (2003). Modelo de superación profesional para el perfeccionamiento de habilidades comunicativas en docentes de secundaria básica. Tesis en opción al grado de Doctor. Villa Clara: U.C.P. “Félix Varela".Bertalanffy, L. (1993). Teoría General de los sistemas. 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Definición de calidad educativa. Recuperado de http://definicion.de/calidad-educativa/Rodríguez, F. (2016). Medición de la calidad de la Educación Física en Chile, un desafío pendiente. Espacios en Blanco. Revista de Educación, (26), 173-185. Recuperado de http://www.redalyc.org/Sánchez, A.A. (2016). Calidad Educativa ¿expectativa o realidad? Recuperado de http://www.monografías.com/Tschohl, J. (2001). Servicio al Cliente. bloomington: Service Quality Institute.Zilberstein, J. & Valdés, H. (1998). Aprendizaje escolar, diagnostico y calidad educativa. México: Ediciones CEIDE.System of quality… Carlos R. Rodríguez-Marchán, José B. Céspedes-Paredes, Nallibys Moreno-Basulto____________________________________________________________________________________________________________________________________Vol. 11, No.20 (2021) RNPS: 2286